Liverpool BA Ltd – PromoteSME
For clarity, Liverpool BA may be both data controller and data processor for your personal data under certain circumstances.
We may change the policy from time so please check this page occasionally to ensure that you are happy with any changes. By using our website, you are agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to kathy at liverpoolba dot com or by writing to the registered address, Liverpool Business Associates Ltd, 54 St James Street, Liverpool L1 0AB.
The Responsible authority within the meaning of data protection laws, in particular the General Data Protection Regulation (GDPR) is The Information Commissioner’s Office (ICO).
Who are we?
We are Liverpool Business Associates Ltd, who use the trading name of Liverpool BA, and provide a range of marketing and business support services including PromoteSME, as well as organising B2B events.
How do we collect information from you?
We receive your Personal Information from various sources:
- When you voluntarily provide us with your personal details such as in order to register on our Site, make purchases in our Webshop, visit one of our events, or when you contact us or make enquiries about our products, services, and events.
- When you use or access our Site in connection with your use of our services;
- From third-party providers, services and public registers (for example, traffic analytics vendors).
In general our activities are business to business and we regard the contact we have with you as being covered by “Legitimate Interest” within the GDPR framework. This does not affect your rights in respect of opting out or unsubscribing from any mailing lists that we manage.
What type of information is collected from you?
The personal information we collect might include your name, company name, address, email address, what weblinks you have accessed and when, as well as products browsed and added to your basket in our store. If you make an online purchase from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions as explained below.
How is your information used?
We use information about you in the following ways:
To create an account for you in our online shop (if you request this is set up and submit login details);
To process orders that you have submitted to us;
To provide you with products and services;
To comply with our contractual obligations we have with you;
To help us identify you and any accounts you hold with us;
To enable us to review, develop and improve the website and services;
To provide customer care, including responding to your requests if you contact us with a query;
To administer accounts, process payments and keep track of billing and payments;
To detect fraud and to make sure what you have told us is correct;
To carry out marketing and statistical analysis;
To notify you about changes to our website and services;
To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes*; and
To inform you of service and price changes.
*When updating you on our products, offers and services these will be sent in accordance with our Legitimate Interests assessment. This ensures that our interests are aligned with the interests of the individual, i.e. that it is advantageous that you receive an optimised service in order to make informed choices on products and services to benefit your decisions on purchases.
We will ensure that this is not likely to negatively impact on your individual rights as you will have a choice whether to read, delete or opt-out of the communication. We will also ensure that this marketing is not likely to result in unwarranted harm or stress to you as all communication sent is appropriate to a business environment rather than in an individual or personal context.
We review our retention periods for personal information on a regular basis.
We are legally required to hold some types of information to fulfil our statutory obligations (such as accounting details). We will hold your personal information on our systems for as long as necessary for the relevant activity, or as long as is set up in any relevant contract you hold with us.
Who has access to your information?
We do not sell, rent or share your personal details to third parties outside of our group for marketing purposes (unless you have expressed an interest in a third party via our communications) or if the information is part of the public domain.
When you are using our secure online payment facilities, you payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
A “cookie” is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help make sure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.
The Site uses the following types of cookies:
a. ‘session cookies’ , which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;
b. ‘persistent cookies‘, which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in;
c. ‘third-party cookies’, which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.
Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited. More information about this including instructions on how to change preferences for specific browsers can be found at https://ico.org.uk/your-data-matters/online/cookies/
Our websites may also use Google Analytics to collect information about your online activity on the site(s), such as the web pages you visit and which links you click. We use this information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the site from and the pages they visited. For more details about the information gathered using Google Analytics please visit http://www.google.com/intl/en/analytics/privacyoverview.html
Embedded content from other websites
Pages on our sites may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Use of script libraries (Google Web Fonts)
In order to present our contents correctly and make them graphically appealing across all browsers, we use script libraries and font libraries such as Google Web Fonts (https://www.google.com/webfonts) on this website. Google Web Fonts are transferred to your browser’s cache to avoid multiple loading. If your browser does not support Google Web Fonts or does not allow access, content will be displayed in a default font.
script libraries or font libraries automatically triggers a connection
to the library operator. In theory, it is possible – but currently also
unclear whether and, if so, for what purposes – that operators of
corresponding libraries collect data.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our services, products, offers, etc, then you can contact us by email to kathy at liverpoolba dot com to opt out and unsubscribe.
We will not contact you for marketing purposes unless you or your organisation has provided us with details to do so and/or you have indicated that you wish to be contacted.
Where we use external email broadcasting systems, for example Constant Contact, there will be an option to change your mailing preferences, or to unsubscribe, whenever we use such systems to get in touch with you. Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important email communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.
How you can access and update your information
The accuracy of your information is important to us. We are constantly working on ways to update our data and make it easier for you to review and correct the information that we hold about you. In the meantime, if you change your email address, or any of the other information we hold is inaccurate or out of date, please email kathy at liverpoolba dot com or write to the registered address, Liverpool Business Associates Ltd, 54 St James Street, Liverpool L1 0AB.
You have the right to ask for a copy of the information that we hold about you (we reserve the right to charge £10 for information requests to cover our costs in providing you with details of the information we hold about you).
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it is treated securely.
Non-sensitive details (your email address, etc) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security in our systems.
We may analyse your personal information to create a profile of interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of that third party site.
We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow the use of our services by minors without prior consent or authorisation by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact kathy at liverpoolba dot com.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide us may be transferred to countries outside the European Union. By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you are agreeing to this transfer, storing or processing. If we transfer your data outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
How to contact us
If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us by email to kathy at liverpoolba dot com or write to the registered address, Liverpool Business Associates Ltd, 54 St James Street, Liverpool L1 0AB.
Liverpool Business Associates Ltd (providers of the PromoteSME service)
Last Modified 30/03/2020